{"id":4589,"date":"2025-08-04T21:18:05","date_gmt":"2025-08-04T21:18:05","guid":{"rendered":"https:\/\/www.spiceworks.com\/spiceworld\/?post_type=speaker&p=4589"},"modified":"2025-08-08T14:41:13","modified_gmt":"2025-08-08T14:41:13","slug":"omer-minkara","status":"publish","type":"speaker","link":"https:\/\/www.spiceworks.com\/spiceworld\/speaker\/omer-minkara\/","title":{"rendered":"Omer Minkara"},"content":{"rendered":"

Omer Minkara is the VP & Principal Analyst leading the Contact Center & Customer Experience Management research within Aberdeen.\u00a0<\/span><\/p>\n

In his research, Omer covers the best practices and emerging trends in the technologies and business processes used to enhance the customer experience across all channels (e.g. social, mobile, web, email and phone). Omer\u2019s research is widely consumed by senior-level Customer Care, Contact Center, Sales, Marketing, IT and Service executives. He has published numerous industry research papers, which are used by worldwide executives to build and nurture strategic customer engagement programs. Omer also speaks frequently with global decision makers to discuss their contact center and customer management activities.<\/span><\/p>\n

Omer has a strong finance background with significant international experience. Prior to joining Aberdeen Group, he was an auditor at PricewaterhouseCoopers in the Europe region. Omer has an MBA degree from Babson College, where he participated in the launch of a technology company, creating a customer acquisition and engagement strategy, and developing all the operational and financial forecasts for the enterprise.\u00a0<\/span><\/p>\n

Linked In URL: <\/span>http:\/\/www.linkedin.com\/in\/omerminkara<\/span><\/a>\u00a0<\/span><\/p>\n

Twitter handle: <\/span>@omerminkara<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Omer Minkara is the VP & Principal Analyst leading the Contact Center & Customer Experience Management research within Aberdeen.\u00a0 In his research, Omer covers the best practices and emerging trends in the technologies and business processes used to enhance the…<\/p>\n","protected":false},"author":2801489,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"speaker-tags":[],"location":[],"class_list":["post-4589","speaker","type-speaker","status-publish","hentry"],"acf":[],"yoast_head":"\nSpiceWorld Speakers 2024 IT Conference | Nov 13-14 in Austin, TX<\/title>\n<meta name=\"description\" content=\"Register now for two action-packed days of downloading tech know-how, industry insights, and hands-on time with innovative solutions to level up your IT career!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spiceworks.com\/spiceworld\/speaker\/omer-minkara\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SpiceWorld Speakers 2024 IT Conference | Nov 13-14 in Austin, TX\" \/>\n<meta property=\"og:description\" content=\"Register now for two action-packed days of downloading tech know-how, industry insights, and hands-on time with innovative solutions to level up your IT career!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.spiceworks.com\/spiceworld\/speaker\/omer-minkara\/\" \/>\n<meta property=\"og:site_name\" content=\"SpiceWorld IT Conference\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Spiceworks\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-08T14:41:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/zd-brightspot.s3.us-east-1.amazonaws.com\/wp-content\/uploads\/sites\/9\/2023\/03\/26164045\/SW24_SM1_RegisterNow_052824_1200x630-1024x538-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"538\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@spiceworks\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.spiceworks.com\/spiceworld\/speaker\/omer-minkara\/\",\"url\":\"https:\/\/www.spiceworks.com\/spiceworld\/speaker\/omer-minkara\/\",\"name\":\"SpiceWorld Speakers 2024 IT Conference | Nov 13-14 in Austin, TX\",\"isPartOf\":{\"@id\":\"https:\/\/www.spiceworks.com\/spiceworld\/#website\"},\"datePublished\":\"2025-08-04T21:18:05+00:00\",\"dateModified\":\"2025-08-08T14:41:13+00:00\",\"description\":\"Register now for two action-packed days of downloading tech know-how, industry insights, and hands-on time with innovative solutions to level up your IT career!\",\"breadcrumb\":{\"@id\":\"https:\/\/www.spiceworks.com\/spiceworld\/speaker\/omer-minkara\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.spiceworks.com\/spiceworld\/speaker\/omer-minkara\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.spiceworks.com\/spiceworld\/speaker\/omer-minkara\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.spiceworks.com\/spiceworld\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Speakers\",\"item\":\"https:\/\/www.spiceworks.com\/spiceworld\/speaker\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Omer Minkara\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.spiceworks.com\/spiceworld\/#website\",\"url\":\"https:\/\/www.spiceworks.com\/spiceworld\/\",\"name\":\"SpiceWorld\",\"description\":\"SpiceWorld 2024 - 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