Denis Tom

Denis Tom is a coach, futurist and strategic advisor with over 30 years of technology leadership. He enjoys working with organizations and individuals to lead with authentic purpose, yielding optimal performance and creativity. He has led award winning organizations in tech, publishing, entertainment, financial, nonprofit and service industries. Currently, Denis is a committee member for training and development of cybersecurity professionals at the New York Metro Chapter of ISACA.

Stories by Denis Tom

AI vectorization converts data to numbers for semantic search, but storage explodes 3-4x—choose what to embed carefully based on use cases.

Software

Vectorization in AI: What IT professionals need to know

Denis Tom

Remember matrix math in high school? Well, that’s what the machines are doing with vectors. When enterprise architects talk about...

IT project success depends on managing people, not just tech: map stakeholders, set clear expectations, tailor communication, resolve conflicts.

IT Careers

The art of handling stakeholders in IT project management

Denis Tom

Managing IT projects is complicated enough without factoring in the humans involved. Yet stakeholder management—the often-unsung core competency that separates...

AI reveals accumulated tech debt faster than ever. Organizations must make it visible, prioritize fixes, and modernize continuously.

Software

How AI is exposing technical debt more quickly

Denis Tom

AI adoption has become the MRI and X-ray machine, revealing infrastructure problems that companies have quietly deferred for years. As...

IT teams battle vague tickets daily. Fix it through culture change, smart forms, gentle training, and leadership modeling clarity over punishment.

IT Careers

How to handle vague and incomplete support tickets

Denis Tom

Every IT department has them—the chronic offenders who submit tickets that could double as haikus. "It's broken." "Need access." "Computer...

Business recovery after a data breach is easier to talk about if you start with the facts.

Security

How many companies really shut down after a data breach?

Denis Tom

This article is part of Spiceworks' Recalibrating Risk Tolerance series investigating the contemporary landscape of cybersecurity risk. You can follow...

You don't have to burn out your support team with after hours tickets.

IT Life

Handle after-hours tickets without burning out your team

Denis Tom

Managing after-hours IT tickets is one of those problems that separates sustainable teams from ones hemorrhaging talent. The numbers tell...